<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" ><channel><title>Jeff Devine &#187; Blog</title> <atom:link href="http://jeffdevine.com/category/blog/feed/" rel="self" type="application/rss+xml" /><link>http://jeffdevine.com</link> <description>I only tell you what to do because I love you</description> <lastBuildDate>Sun, 05 Feb 2012 01:50:09 +0000</lastBuildDate> <language>en</language> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.3.1</generator> <item><title>Top 10 Records of 2011</title><link>http://jeffdevine.com/2011/12/31/top-10-records-of-2011/</link> <comments>http://jeffdevine.com/2011/12/31/top-10-records-of-2011/#comments</comments> <pubDate>Sun, 01 Jan 2012 02:50:58 +0000</pubDate> <dc:creator>Jeff</dc:creator> <category><![CDATA[Blog]]></category> <category><![CDATA[music]]></category> <category><![CDATA[2011]]></category> <category><![CDATA[album]]></category><guid isPermaLink="false">http://jeffdevine.com/?p=1149</guid> <description><![CDATA[When I first set out to make this list, it was surprising what a disappointing year 2011 was for albums. That being said, there were a few gems that stuck out. Using the magic of science/last.fm, these are the alubms I listed to the most in 2011: James Blake Ryan Adams &#8211; Ashes &#038; Fire [...]]]></description> <content:encoded><![CDATA[<p>When I first set out to make this list, it was surprising what a disappointing year 2011 was for albums. That being said, there were a few gems that stuck out. Using the magic of <a href="http://www.last.fm/user/jeffdevine/charts?rangetype=year&#038;subtype=albums" title="Jeff Devine's Last.fm">science/last.fm</a>, these are the alubms I listed to the most in 2011:</p><ol><li><a href="http://rd.io/x/QVNb6iJWk1s">James Blake</a></li><li>Ryan Adams &#8211; <a href="http://rd.io/x/QVNb6iJQXMg">Ashes &#038; Fire</a></li><li>Bibio &#8211; <a href="http://rd.io/x/QVNb6iJSV5c">Mind Bokeh</a></li><li>Wilco &#8211; <a href="http://rd.io/x/QVNb6iJQZMg">The Whole Love</a></li><li>Joe Henry &#8211; <a href="http://rd.io/x/QVNb6iJQhQU">Reverie</a></li><li>Washed Out &#8211; <a href="http://rd.io/x/QVNb6iJTsQc">Within and Without</a></li><li>Gillian Welch &#8211; <a href="http://rd.io/x/QVNb6iJT4RM">The Harrow &#038; Harvest</a></li><li>tUnE-yArDs &#8211; <a href="http://rd.io/x/QVNb6iJV0w8">w h o k i l l</a></li><li>Tom Waits &#8211; <a href="http://rd.io/x/QVNb6iJPSlg">Bad as Me</a></li><li>Charles Bradley &#038; Menahan Street Band &#8211; <a href="http://rd.io/x/QVNb6iJNG5o">No Time for Dreaming</a></li></ol> ]]></content:encoded> <wfw:commentRss>http://jeffdevine.com/2011/12/31/top-10-records-of-2011/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>When excitement and motivation outweigh risk</title><link>http://jeffdevine.com/2011/09/19/when-excitement-and-motivation-outweigh-risk/</link> <comments>http://jeffdevine.com/2011/09/19/when-excitement-and-motivation-outweigh-risk/#comments</comments> <pubDate>Mon, 19 Sep 2011 16:42:13 +0000</pubDate> <dc:creator>Jeff</dc:creator> <category><![CDATA[Blog]]></category> <category><![CDATA[entrepreneur]]></category> <category><![CDATA[gntry.com]]></category> <category><![CDATA[life]]></category> <category><![CDATA[resignation]]></category> <category><![CDATA[startup]]></category> <category><![CDATA[steve jobs]]></category> <category><![CDATA[work]]></category><guid isPermaLink="false">http://jeffdevine.com/?p=1106</guid> <description><![CDATA[Today marks the first time in 12 years that I haven’t been employed by someone else. My excitement and motivation to build something I believe in have outweighed my aversion to risk.I’ve always been motivated by money and stability, and usually stay in a safe situation long after I should have left. So why the radical departure from my previous self? ]]></description> <content:encoded><![CDATA[<p>Today marks the first time in 12 years that I haven’t been employed by someone else. My excitement and motivation to build something I believe in have outweighed my aversion to risk.</p><p>I’ve always been motivated by money and stability, and usually stay in a safe situation long after I should have left. So why the radical departure from my previous self?  The inspiration of innovation.</p><p>The past three years have seen technology go through a massive upheaval thanks to three transformative innovations: iOS, Cloud Computing and the “Consumerization” of IT. Each individually changed the rules of the game. Taken as a whole, this triumvirate has changed every business user’s expectations about how products should work. If something isn’t easy to use and isn&#8217;t always available, regardless of how it’s consumed, it will not survive. Your biggest competitor is likely the one that doesn’t exist yet.</p><p>This is no grand realization, but it was enough to make me think about what I want to do now and in the future. On one hand, I had a very good job at a stable company, as well as an outstanding manager who was both an incredible mentor and my outspoken advocate. But in staying with the company, my future would have been stale technology, fear of innovation and tighter golden handcuffs.</p><p>This change in our technical world has been set in motion, and I can either be a part of or watch it pass me by. Both the newspaper and music industries saw the change for years and did nothing. Look where it got them.</p><p>I learn best by doing, falling over and getting back up.  So I’ve decided to go all in and start <a href="http://gntry.com" title="Gantry, Inc.">Gantry, Inc.</a>, focusing on making <a href="http://executiveviewapp.com" title="ExecutiveView - Meetings on your iPad">ExecutiveView</a> the best product I can make. This is a very exciting time for both technology and business, and I’ve never been more motivated to be a part of it.</p><p>As I left my previous job, only a single person there thought I was making a bad decision; everyone else was extremely supportive. And it was shocking how many shared the desire to build their own companies but couldn’t, for one reason or another. So to everyone out there who does not have the courage to go his/her own way, take advice from <a href="http://news.stanford.edu/news/2005/june15/jobs-061505.html" title="Steve Jobs Commencement Address">Steve Jobs</a>, a man who always follows his passions:</p><blockquote><p>Your time is limited, so don&#8217;t waste it living someone else&#8217;s life. Don&#8217;t be trapped by dogma — which is living with the results of other people&#8217;s thinking. Don&#8217;t let the noise of others&#8217; opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.</p></blockquote> ]]></content:encoded> <wfw:commentRss>http://jeffdevine.com/2011/09/19/when-excitement-and-motivation-outweigh-risk/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>Parenthood, Commitment and Ego</title><link>http://jeffdevine.com/2011/02/22/parenthood-commitment-and-ego/</link> <comments>http://jeffdevine.com/2011/02/22/parenthood-commitment-and-ego/#comments</comments> <pubDate>Wed, 23 Feb 2011 02:10:00 +0000</pubDate> <dc:creator>Jeff</dc:creator> <category><![CDATA[Blog]]></category> <category><![CDATA[anil dash]]></category> <category><![CDATA[nyc]]></category> <category><![CDATA[parenthood]]></category><guid isPermaLink="false">http://jeffdevine.com/2011/02/22/parenthood-commitment-and-ego/</guid> <description><![CDATA[<div>A moving <a href="http://dashes.com/anil/2011/02/malcolm-browne-dash.html">piece</a> by Anil Dash on becoming a father and the new challenges it brings:</div><blockquote><div><span style="font-family: georgia; font-size: 14px; line-height: 21px;">But</span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"> </span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"><em>commitment</em></span><span style="font-family: georgia; font-size: 14px; line-height: 21px;">, I understand. Doing</span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"> </span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"><em>really hard challenging things</em></span><span style="font-family: georgia; font-size: 14px; line-height: 21px;">, I understand. Trying to let go of my ego enough to focus my energies and attentions and ambitions on someone other than myself, I'm</span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"> </span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"><em>starting</em></span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"> </span><span style="font-family: georgia; font-size: 14px; line-height: 21px;">to understand.</span></div></blockquote>]]></description> <content:encoded><![CDATA[<div>A moving <a href="http://dashes.com/anil/2011/02/malcolm-browne-dash.html">piece</a> by Anil Dash on becoming a father and the new challenges it brings:</div><blockquote><div><span style="font-family: georgia; font-size: 14px; line-height: 21px;">But</span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"> </span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"><em>commitment</em></span><span style="font-family: georgia; font-size: 14px; line-height: 21px;">, I understand. Doing</span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"> </span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"><em>really hard challenging things</em></span><span style="font-family: georgia; font-size: 14px; line-height: 21px;">, I understand. Trying to let go of my ego enough to focus my energies and attentions and ambitions on someone other than myself, I&#8217;m</span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"> </span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"><em>starting</em></span><span style="font-family: georgia; font-size: 14px; line-height: 21px;"> </span><span style="font-family: georgia; font-size: 14px; line-height: 21px;">to understand.</span></div></blockquote> ]]></content:encoded> <wfw:commentRss>http://jeffdevine.com/2011/02/22/parenthood-commitment-and-ego/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Who cares about multitasking on a tablet?</title><link>http://jeffdevine.com/2011/01/06/who-cares-about-multitasking-on-a-tablet/</link> <comments>http://jeffdevine.com/2011/01/06/who-cares-about-multitasking-on-a-tablet/#comments</comments> <pubDate>Fri, 07 Jan 2011 04:15:35 +0000</pubDate> <dc:creator>Jeff</dc:creator> <category><![CDATA[Blog]]></category> <category><![CDATA[tech]]></category> <category><![CDATA[blackberry]]></category> <category><![CDATA[ios]]></category> <category><![CDATA[ipad]]></category> <category><![CDATA[multitasking]]></category> <category><![CDATA[playbook]]></category> <category><![CDATA[tablet]]></category><guid isPermaLink="false">http://jeffdevine.com/?p=853</guid> <description><![CDATA[One of BlackBerry's primary talking points for its <a href="http://us.blackberry.com/playbook-tablet/">Playbook</a> is that multitasking is its major iPad-killing feature. For the average enterprise and home user, I don't understand how this is a feature that anyone would care about.]]></description> <content:encoded><![CDATA[<p>One of BlackBerry&#8217;s primary talking points for its <a href="http://us.blackberry.com/playbook-tablet/">Playbook</a> is that multitasking is its major iPad-killing feature. For the average enterprise and home user, I don&#8217;t understand how this is a feature that anyone would care about.</p><p>Every demo BlackBerry gives usually goes something like this:</p><ol><li>Launch Movie, play it</li><li>Launch eBook Store</li><li>Launch Calculator</li><li>Launch Web Browser</li><li>Switch between the applications to show that they are still running</li></ol><p>Without fail, they say something along the lines of &#8220;this is true multitasking, we aren&#8217;t just freezing the applications in the background.&#8221; This, of course, differentiates the Playbook from iOS devices since Apple&#8217;s implementation of multitasking will freeze all background applications (save for a few functions such as GPS, music, incoming voip calls, etc).</p><p>So the PlayBook user can have a calculator and web browser actively running in the background while they buy a book? This offers nothing more than strain on resources, specifically the battery.</p><p>Any company who thinks it can innovate the tablet space by replicating a PC experience has already failed. Microsoft tried this for almost a decade and failed miserably. BlackBerry is on course to repeat history.</p> ]]></content:encoded> <wfw:commentRss>http://jeffdevine.com/2011/01/06/who-cares-about-multitasking-on-a-tablet/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Top 10 Records of 2010</title><link>http://jeffdevine.com/2011/01/03/top-10-records-of-2010/</link> <comments>http://jeffdevine.com/2011/01/03/top-10-records-of-2010/#comments</comments> <pubDate>Tue, 04 Jan 2011 01:49:50 +0000</pubDate> <dc:creator>Jeff</dc:creator> <category><![CDATA[Blog]]></category> <category><![CDATA[music]]></category> <category><![CDATA[2010]]></category> <category><![CDATA[records]]></category> <category><![CDATA[top 10]]></category><guid isPermaLink="false">http://jeffdevine.com/?p=841</guid> <description><![CDATA[Thanks to the wonders of aggregation and <a href="http://www.last.fm/user/jeffdevine/charts?rangetype=year&#038;subtype=albums">Last.fm</a>, this is my list of the top 10 records of 2010 (or at least those I listened to the most):<ol><li>The New Pornographers - Together</li><li>Beach House - Teen Dream</li><li>Janelle Monáe - The ArchAndroid</li></ol>]]></description> <content:encoded><![CDATA[<p>Thanks to the wonders of aggregation and <a href="http://www.last.fm/user/jeffdevine/charts?rangetype=year&#038;subtype=albums">Last.fm</a>, this is my list of the top 10 records of 2010 (or at least those I listened to the most):</p><ol><li>The New Pornographers &#8211; Together</li><li>Beach House &#8211; Teen Dream</li><li>Janelle Monáe &#8211; The ArchAndroid</li><li>Vampire Weekend &#8211; Contra</li><li>She &#038; Him &#8211; Volume Two</li><li>Local Natives &#8211; Gorilla Manor</li><li>Hot Chip &#8211; One Life Stand</li><li>Danger Mouse and Sparklehorse &#8211; Dark Night of the Soul</li><li>The Divine Comedy &#8211; Baing Goes the Knighthood</li><li>LCD Soundsystem &#8211; This is Happening</li></ol><p>The following five also made the list, but were made before 2010:</p><ol><li>Passion Pit &#8211; Manners</li><li>Mayer Hawthorne &#8211; A Strange Arrangement</li><li>Theophilus London &#8211; Jam!</li><li>Lee Fields &#038; The Expressions &#8211; My World</li><li>Menahan Street Band &#8211; Make the Road by Walking</li></ol> ]]></content:encoded> <wfw:commentRss>http://jeffdevine.com/2011/01/03/top-10-records-of-2010/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Rosie’s Audition</title><link>http://jeffdevine.com/2010/10/26/rosies-audition/</link> <comments>http://jeffdevine.com/2010/10/26/rosies-audition/#comments</comments> <pubDate>Wed, 27 Oct 2010 01:23:00 +0000</pubDate> <dc:creator>Jeff</dc:creator> <category><![CDATA[Blog]]></category> <category><![CDATA[Video]]></category><guid isPermaLink="false">http://jeffdevine.finishingishard.com/2010/10/26/rosies-audition/</guid> <description><![CDATA[Proud father Alex Weintstein shows off his daughter&#8217;s mad air skillz.]]></description> <content:encoded><![CDATA[<p>Proud father <a href="http://www.alexweinstein.com/" title="Alex" target="">Alex Weintstein</a> shows off his daughter&#8217;s mad air skillz.</p> ]]></content:encoded> <wfw:commentRss>http://jeffdevine.com/2010/10/26/rosies-audition/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Enterprise Software will not be missed</title><link>http://jeffdevine.com/2010/02/21/enterprise-software-will-not-be-missed/</link> <comments>http://jeffdevine.com/2010/02/21/enterprise-software-will-not-be-missed/#comments</comments> <pubDate>Sun, 21 Feb 2010 17:22:19 +0000</pubDate> <dc:creator>Jeff</dc:creator> <category><![CDATA[Blog]]></category> <category><![CDATA[tech]]></category> <category><![CDATA[Cloud Computing]]></category> <category><![CDATA[Enterprise Software]]></category><guid isPermaLink="false">http://jeffdevine.com/?p=238</guid> <description><![CDATA[How two days with two different vendors reinforced my view that the business world will not miss Enterprise Software vendors...]]></description> <content:encoded><![CDATA[<p>On Wednesday, I&#8217;m on a call with Big Vendor #1, and they are very interested in expanding their business with my employer. They are sure that upgrading to their premium API makes sense, so I ask my typical line of &#8220;techie&#8221; questions about REST vs SOAP and I get the typical, &#8220;We&#8217;ll talk to our tech people and get back to you.&#8221;</p><p>In their follow-up email, they send me a high-level PowerPoint and provide a URL I should &#8220;send to my techies and see what they think.&#8221; Clearly I must not know my ass from a compiler.</p><p>On Thursday, I&#8217;m in a meeting with Even Bigger Vendor #2, and they are very interested in expanding their business with my employer. Surely using their newly acquired rules engine will solve all my company&#8217;s risk-management needs. My concern that they were providing a <em>technological</em> solution for a <em>business</em> problem that doesn&#8217;t exist didn&#8217;t stop them at all. They spent the rest of the meeting speaking down to me as if I was clearly a techonlogist who could never understand &#8220;Real World&#8221; business problems.</p><p>My years of experience in P&#038;C Insurance and intimate knowledge of my company&#8217;s problems were trumped by Vendor #2&#8242;s countless years selling Websphere to investment banks.</p><p>Both vendors followed up the very next day, eager to know how soon we could move forward. Neither vendor took the time to get to know me, my place in the company and what I could offer to better position them. Why would I ever give them the keys to the kingdom?</p><p>When it comes to vendors, relationships are everything. An Enterprise Software company, whose only connection to a customer is its army of faceless, apathetic sales team, will not survive in the long run.</p><p>Anyone with an idea, a credit card, and the passion to succeed has access to world-class infrastructure. Regardless of your opinion of what cloud computing is or is not: it is a new paradigm, giving anyone the ability to compete on the same level as established players.</p><p>It isn&#8217;t the silver bullet nor does it guarantee success, but it does change the game. It will take time, years perhaps, but the Enterprise Software industry doesn&#8217;t stand a chance.</p><p>Acquisitions may buy you people and technology, but you can never acquire agility or passion.</p> ]]></content:encoded> <wfw:commentRss>http://jeffdevine.com/2010/02/21/enterprise-software-will-not-be-missed/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Prototype vs. Architecture</title><link>http://jeffdevine.com/2009/09/20/prototype-vs-architecture/</link> <comments>http://jeffdevine.com/2009/09/20/prototype-vs-architecture/#comments</comments> <pubDate>Mon, 21 Sep 2009 01:26:40 +0000</pubDate> <dc:creator>Jeff</dc:creator> <category><![CDATA[Blog]]></category> <category><![CDATA[startup]]></category> <category><![CDATA[tech]]></category> <category><![CDATA[GWT]]></category><guid isPermaLink="false">http://jeffdevine.com/?p=133</guid> <description><![CDATA[The CEO of Meebo, Seth Sternberg, started a TechCrunch series focusing on the decisions a young entrepreneur needs to make. His first post, &#8220;From Nothing To Something. How To Get There&#8221; recommends you focus on building a product and forget about VC: &#8220;At the exact moment you had your idea, ten other people had the [...]]]></description> <content:encoded><![CDATA[<p>The CEO of Meebo, Seth Sternberg, started a TechCrunch series focusing on the decisions a young entrepreneur needs to make. His first post, &#8220;<a href="http://www.techcrunch.com/2009/09/20/from-nothing-to-something-how-to-get-there/" target="_blank">From Nothing To Something. How To Get There&#8221;</a> recommends you focus on building a product and forget about VC:</p><blockquote><p>&#8220;At the exact moment you had your idea, ten other people had the exact same idea. There was just something in the environment that made it the right time for folks to think that one up. The race has already begun! Who’s going to execute first? Who’s going to execute best? If you want to waste nine months trying to raise VC money for that idea, great. But six months in, you’re gonna cry when you see someone else put out that same product you’re pitching me right now. Like I said, forget everything else and just get your product out the door. Now.&#8221;</p></blockquote><p>This weekend I also rediscovered Martin Kleppmann&#8217;s excellent blog <a href="http://www.yes-no-cancel.co.uk" target="_blank">Yes/No/Cancel</a>. First it was <a href="http://www.yes-no-cancel.co.uk/2009/05/13/building-go-test-it-fun-with-scala-and-rest-apis/">building simple REST APIs in Scala</a> but felt strangely validated reading <a href="http://www.yes-no-cancel.co.uk/2009/09/18/the-python-paradox-is-now-the-scala-paradox/">The Python Paradox is now the Scala Paradox</a>. He uses an argument from <a href="http://www.paulgraham.com/" target="_blank">Paul Graham</a> that:</p><blockquote><p>&#8220;&#8230;a company can hire smarter programmers if it chooses to write its code in a “comparatively esoteric” programming language&#8221;</p></blockquote><p>While Paul Graham was arguing about Python at the time, Kleppmann argues that Scala is this year&#8217;s black and has had great success using it to build parts of <a href="http://go-test.it/" target="_blank">Go Test It</a>:</p><blockquote><p>&#8220;&#8230;but provided the technology is suitable and won’t increase your costs disproportionately, why not do something fashionable and adventurous? In an innovation-based technology business, the quality of your developers is key. Investments into things which make your good developers happy will pay off handsomely.&#8221;</p></blockquote><p>I&#8217;m with Seth that every minute I&#8217;m not working on my ideas someone else is, but I struggle with what risks I add by using tech that is new to me. Is it worth adding a few months to get a solid architecture in place as opposed to throwing together a shell that&#8217;s mostly throwaway? When you have no product you can only consider the opportunity cost.</p><p>In the end none of it matters if I don&#8217;t have a working prototype, but this does continue to occupy me&#8230; especially as I wait on GWT to compile with Snow Leopard fixes.</p> ]]></content:encoded> <wfw:commentRss>http://jeffdevine.com/2009/09/20/prototype-vs-architecture/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>The Credit Crisis Visualized</title><link>http://jeffdevine.com/2009/02/24/the-credit-crisis-visualized/</link> <comments>http://jeffdevine.com/2009/02/24/the-credit-crisis-visualized/#comments</comments> <pubDate>Tue, 24 Feb 2009 22:03:09 +0000</pubDate> <dc:creator>Jeff</dc:creator> <category><![CDATA[Blog]]></category> <category><![CDATA[Credit Crisis]]></category> <category><![CDATA[Finance]]></category> <category><![CDATA[Visualization]]></category><guid isPermaLink="false">http://jeffdevine.com/?p=122</guid> <description><![CDATA[Amazing set of <a href="http://jeffdevine.com/2009/02/24/the-credit-crisis-visualized/">visualizations</a> by Jonathan Jarvis that explains how the crisis of credit occurred...]]></description> <content:encoded><![CDATA[<p>Amazing set of visualizations by Jonathan Jarvis that explains how the credit crisis occurred. This takes esoteric concepts such as CDOs and distills them in a very concise way.</p><p><object width="560" height="345"><param name="movie" value="http://www.youtube.com/v/Q0zEXdDO5JU&#038;hl=en&#038;fs=1&#038;rel=0&#038;color1=0x3a3a3a&#038;color2=0x999999"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/Q0zEXdDO5JU&#038;hl=en&#038;fs=1&#038;rel=0&#038;color1=0x3a3a3a&#038;color2=0x999999" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="560" height="345"></embed></object></p><p><object width="560" height="345"><param name="movie" value="http://www.youtube.com/v/iYhDkZjKBEw&#038;hl=en&#038;fs=1&#038;rel=0&#038;color1=0x3a3a3a&#038;color2=0x999999"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/iYhDkZjKBEw&#038;hl=en&#038;fs=1&#038;rel=0&#038;color1=0x3a3a3a&#038;color2=0x999999" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="560" height="345"></embed></object></p> ]]></content:encoded> <wfw:commentRss>http://jeffdevine.com/2009/02/24/the-credit-crisis-visualized/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Twitter &amp; Guitar Center</title><link>http://jeffdevine.com/2008/12/30/twitter-guitar-center/</link> <comments>http://jeffdevine.com/2008/12/30/twitter-guitar-center/#comments</comments> <pubDate>Tue, 30 Dec 2008 18:06:54 +0000</pubDate> <dc:creator>Jeff</dc:creator> <category><![CDATA[Blog]]></category> <category><![CDATA[Twitter]]></category> <category><![CDATA[Christmas]]></category> <category><![CDATA[music]]></category> <category><![CDATA[Social Media]]></category><guid isPermaLink="false">http://jeffdevine.com/?p=99</guid> <description><![CDATA[On Christmas Eve, I went with my brother and father to Guitar Center to pick up a Nord Electro 2. Since any trip to GC seems to take too long, I tweeted the following... ]]></description> <content:encoded><![CDATA[<p>On Christmas Eve, I went with my brother and father to <a href="http://www.guitarcenter.com/" target="_blank">Guitar Center</a> to pick up a <a href="http://www.nordkeyboards.com/main.asp?tm=Products&amp;clpm=Nord_Electro_2&amp;clnem=Information" target="_blank"><span><span>Nord</span> <span>Electro</span> 2</span></a>. Since any trip to GC seems to take too long, I tweeted the <a href="http://twitter.com/jeff_devine/status/1076782069" target="_blank">following</a><span> while waiting on the <span>Nord</span> to appear from the back:</span></p><div class="Ih2E3d"><blockquote><p><span style="display: block;"><span>Just left Guitar Center, which I hate, to get a <span>Nord</span> <span>Electro</span> for our annual Christmas jam. </span></span></p></blockquote><p><span style="display: block;">I&#8217;ve had a history of bad experiences at <a href="http://www.guitarcenter.com/" target="_blank">Guitar Center</a> including a custom-order cymbal case, which took over 8 months and weekly phone calls to get, and it ended up being the wrong product. </span></div><p><span style="display: block;"><span>As a result, I don&#8217;t give Guitar Center my business unless it is <span>absolutely</span> <span>necessary</span>. This isn&#8217;t too hard, as they normally don&#8217;t stock what I&#8217;m interested in. </span><a href="http://www.drummersworld.com/" target="_blank">Drummer&#8217;s World</a>, <a href="http://www.sweetwater.com/" target="_blank"><span><span>Sweetwater</span> </span></a>or <a href="http://www.musiciansfriend.com/" target="_blank"><span><span>Musican&#8217;s</span> Friend</span></a> fit the bill.</span></p><p><span style="display: block;"><span>Less than 3 hours after I sent the seemingly innocuous tweet, I <span>receive</span> an email that </span></span><a href="http://twitter.com/venezia" target="_blank"><span>Norman <span>Hajjar</span></span></a><span> is now following me on Twitter. <span>Norman</span> happens to be the Chief Marketing Officer of <a href="http://www.guitarcenter.com/" target="_blank">Guitar Center</a>. </span></p><p><span>A quick look at his tweets and it was clear he understands the power of Twitter and how it can make a difference. If I had this connection a few years ago when I was literally fighting just to speak to someone who could help me locate my cymbal case, I know I wouldn&#8217;t have the resentment I now feel towards <a href="http://www.guitarcenter.com/" target="_blank">Guitar Center</a>. </span></p><p>I&#8217;m not an overnight convert; having a C-level Exec that understands the power of social media doesn&#8217;t make a company automagically<span style="color: #ff0000;"> </span>run better. But this does give me hope and I will give <a href="http://www.guitarcenter.com/" target="_blank">Guitar Center</a> a second chance.</p><p>At least now I know that if the customer experience stays the same, I&#8217;m 140 characters away from someone who can do something about it.</p> ]]></content:encoded> <wfw:commentRss>http://jeffdevine.com/2008/12/30/twitter-guitar-center/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> </channel> </rss>
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